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Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, by Bruce Berger
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Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high-quality care.
Key Features:
The 15 chapters from the 2nd edition cover key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, management of conflicts, help for patients to accept the behavior changes needed to manage their illness, and ways to become culturally competent to provide quality care for all patients.
A new chapter tells how to communicate about sensitive topics that patients may find difficult to discuss because of embarrassment, cultural beliefs, or fear of social stigma.
Another new chapter describes how limited literacy or limited health literacy can affect patient outcomes and how pharmacists can identify and help overcome such limitations in their patients.
Expansion of the chapter on managing change emphasizes the use of motivational interviewing.
Dozens of examples share good and bad pharmacist patient and pharmacist physician dialogues.
Guidelines tell how to contact, build rapport with, and discuss drug-related problems with a physician.
Questions are placed for reflection at the end of each chapter. Available on Pharmacy Library.
- Sales Rank: #175951 in Books
- Brand: Brand: American Pharmacists Association
- Published on: 2009-01-30
- Format: Illustrated
- Original language: English
- Number of items: 1
- Dimensions: 8.75" h x 6.00" w x .50" l, .80 pounds
- Binding: Paperback
- 240 pages
- Free Standard Shipping
- Certified Authentic
- Buy Direct From The Source
- 15% Off Purchase of $39.00 or more! No Code Necessary.
Review
This all around guide to effective counseling features useful tips and suggestions for improving patient care through effective communication, and questions for reflection at the end of each chapter. --Matthew Perri, PhD University of Georgia College of Pharmacy American Journal of Pharmaceutical Education, 2006; 70 (1) Article 12
Overall the book would be valuable to practicing pharmacists, as well as useful for students, to help them develop good relationships both personally and professionally. --The Journal of Pharmacy Technology
This is a well-written and easy-to-read book, not only for pharmacy technicians already in practice seeking advancement, but also for pharmacy students who will begin intern positions. --Patrick McDonnell, PharmD, Temple University School of Pharmacy
About the Author
Bruce A. Berger, PhD, is professor emeritus, Harrison School of Pharmacy, Auburn University and president of Berger Consulting, LLC in Auburn, Alabama. He is co-developer of comMIT (Comprehensive Motivational Interviewing Training).
Most helpful customer reviews
0 of 0 people found the following review helpful.
A useful learning tool for pharmacists
By Dirk Broeckx
This book gives practice oriented knowledge about communication for pharmacists. It is well written, with a good mix of theory and practice. A lot of examples (role plays) help to understand how things can go wrong and how to fix them. The vision behind it, based on the true values of pharmaceutical care, is the perfect starting point to develop patient oriented communication techniques. It's about humans, not pills!
0 of 0 people found the following review helpful.
An excellent book. A bit difficult i
By Titilayo Fakeye
An excellent book. A bit difficult i.e. not for beginners but easily understand if you have been involved in communications.
0 of 0 people found the following review helpful.
Four Stars
By Amazon Customer
Book was in good condition as promised
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